Mobile Banking FAQ

What is Mobile Web?

Mobile Web is a new service that allows you to complete Internet banking transactions through a Web-enabled mobile device.

How can I activate Mobile Web?

You must have an active online banking user name and password.If you do not please go to our website https://www.mineolacb.com and signup for our internet banking this will automatically activate you for our mobile web product.

How much does it cost?

No additional fees or costs are associated with activating and using Mobile Web. Mineola Community Bank offers Mobile Web free to our online banking customers. To utilize Mobile Web you must have an active data plan through your service provider. Please check with your service provider to ensure no further cost are associated with accessing mobile web from your device.

Mobile Web is active, now what?

Simply go to https://m.mineolacb.com. This will launch the mobile version of our web site. Enter your Internet Banking username and password to login. After logging in, a list of accounts to which you have access will appear.

What kind of mobile devices can use the Mobile Web service?

Most Web-enabled phones or other devices with a WAP 2.0 and XHTML-MP compatible browser can use Mobile Web. You must have an active data plan through your service provider to utilize Mobile Web.

Can I change my Mobile Web username and password?

Yes. Changing the username or password for Internet Banking settings will also change your settings for Mobile Web.

You may also use your QR Code reader on your mobile phone

What types of accounts can I access with Mobile Web?

You can access personal or business accounts through your mobile device.

What types of transactions can I perform through my mobile device?

In addition to viewing account information, you can pay existing bills, make new bill payees, make loan payments, and transfer funds.

Can account history information be accessed through Mobile Web?

Yes. You can view a variety of information about past transactions, including the transaction date, description, and amount. You can also search history by account type or date range.

What happens when I use an invalid username or password to access the site?

An error message appears indicating that invalid logon credentials were used, and the system does not allow logon.If you are experiencing issues logging in to the Mobile Web, please contact Mineola Community Bank at 903-569-2602.

How can I provide feedback on Mobile Web?

After logging on, you can use the User Feedback option to send us any suggestions for improvement.

What kind of security is included with Mobile Web?

Mobile Web includes the following security features:

128-bit encryption.
Password protection.
Automatic session expiration. The application will time out if the customer has not used the application for several minutes.
Privacy protection. No private data is stored on the mobile device.
Masked account numbers. It masks account numbers with Xs whenever practical within the application.
Multi-factor authentication. Mobile Web provides a multi-factor authentication feature that appears whenever the user attempts something unusual, such as using a different mobile device or accessing the site from a new IP address. This feature asks the customer personal questions, and in order to continue, the answers must match the ones they entered when they signed up for the service.